Shipping policy

Shipping Policy

Thank you for shopping with FittingsLab. We deliver across India through trusted courier partners, and this policy explains how your order reaches you.

1. Order processing

Orders are packed and handed to the courier within [1–2] business days after payment is confirmed (or after order confirmation for Cash on Delivery).
Business days are Monday to [Saturday], excluding public holidays.
Orders placed on holidays are processed on the next business day.

2. Delivery time

Metro cities: [1-3] business days
Rest of India: [3-7] business days
Remote areas, hill states and the North-East: [5-10] business days
Delivery times are estimates. Festivals, sale periods, weather, strikes and courier delays can add time.

3. Where we deliver
We deliver to all pincodes served by our courier partners. Enter your pincode on the product page or at checkout to check availability. We currently ship within India only.

4. Shipping charges

Shipping is calculated at checkout based on your pincode and the weight and size of your order.
Orders above ₹[amount] qualify for free shipping.
All prices and shipping charges include GST, where applicable.

5. Payment options and Cash on Delivery
We accept UPI, debit and credit cards, net banking and wallets. Cash on Delivery is [available / not available] [for orders up to ₹[amount]] [with a COD fee of ₹[amount]]. For COD orders, please keep the exact amount ready.

6. Order tracking
After shipping, you will receive a tracking link by [SMS / email / WhatsApp]. You can also track your order from your account on our store.

7. Delivery attempts and undelivered orders
Our courier will try to deliver your order [up to 3] times. Please keep your phone reachable and make sure your address and pincode are complete and correct. If an order is returned to us because of a wrong address, an unreachable phone number or refusal to accept it, we will contact you. [Re-shipping charges may apply.] For prepaid orders returned to us, a refund will be issued after deducting shipping charges [if applicable]. COD orders refused at the door may [lead to COD being disabled on future orders].

8. Damaged, wrong or missing items
Please check the parcel when it arrives. If it looks tampered with or damaged, [refuse delivery or] record an unboxing video. If an item is damaged, wrong or missing, email fittingslab@gmail.com within 24 hours of delivery with your order number, photos of the product and the outer packaging, and the unboxing video . After checking, we will arrange a replacement or refund.

9. Lost parcels
If your tracking shows no movement for 5 days past the estimated delivery time, contact us and we will raise the matter with the courier. If the parcel cannot be traced, we will send a replacement or refund your payment.

10. Contact us
Email: fittingslab@gmail.com
[Support hours: [Mon–Sat, 10 AM–6 PM IST]]