Return and refund policy

Returns & Refund Policy

We want you to be happy with your FittingsLab order. If something is wrong, we will make it right.

What we accept
You can request a return, replacement or refund within 1 day of delivery if:

• The product is damaged or defective
• You received the wrong item
• Something is missing from your order                                                                                                                                                                                                                                                      How to request

• Unboxing video is compulsory
  For every damaged, wrong or missing item claim, you must send a continuous unboxing video. Without it, we are unable to process the claim.

  The video must:

  1. Start before you open the parcel, showing the sealed package and the shipping label (with your name and order number visible)
  2. Show the parcel being opened, with no cuts or pauses
  3. Show the product, its parts and its condition clearly, including the damage, the wrong item or the missing part
  4. Be taken on the day of delivery, or within [24 hours] of it

  Please don’t throw away the box, packing material or product until your claim is settled.

Email fittingslab@gmail.com with:

1. Your order number
2. Clear photos of the product and the box
3. An unboxing video, if you have one

We will reply within [48 hours]. Please don’t ship anything back until we approve your request.

Before you send it back
Pack the product with its original box, screws, keys and all accessories. We can’t accept products that have been installed, used, scratched or damaged by wrong fitting.

Refunds

• Approved refunds go to your original payment method within [5–7] business days after we check the returned product. Your bank may take a few extra days to show it.
• For Cash on Delivery orders, we will ask for your bank or UPI details.
• If the problem is our mistake (damaged, defective or wrong item), we cover the return shipping and refund the shipping charge too.

Replacements
We replace damaged, defective or wrong items, subject to stock. If we don’t have the item, we will refund you in full.

Not returnable

• Installed, used or scratched products
• Products without original packaging or parts
• Custom or made-to-order items
• Sale items, unless damaged or defective on arrival
• Unboxing Video 

Contact us
fittingslab@gmail.com [| WhatsApp +91 [number]] [| Mon–Sat, 10 AM–6 PM]